Rescheduling or Cancellation Policies

Policy for rescheduling or cancellation
Please read and acknowledge the agreement's as it applies, at your convenience:

Rescheduling must be made at least 24 hours before the pickup time for no charge to be assessed.
Should a cancellation occur in less than 12 hours before the pickup time there will be no refund.
A cancellation prior to that will be refunded in full less 10% processing fees.
A "no-show" will be charged in full.
However, in case of bad weather, flight, cruise ship delays, or a missed connection, we may ask that the driver move the vehicle from the airport commercial vehicle pickup area to a cooler spot, under a nearby palm tree.
This way the company will not have to pay additional fees for excessive parking time usage.
To avoid all other additional charges by the greater Orlando airport authority, we watch the flights as they're approaching Orlando via computer real-time.
In case of bad weather, flight delays, or a missed connection...please call TOLL FREE 888-817-4529.
We are located less than 10 mins away. Have a safe flight, see you soon, and thanks again for choosing to ride with us!